Last updated 2018-08-13

Supplier Conduct Committee

Overview of the Supplier Conduct Committee.

Definition

The Supplier Conduct Committee reviews suppliers who create reputational or financial risk for ICBC due to not following claims procedures, performance standards, or contractual obligations to the corporation.

The Supplier Conduct Committee's mandate is to
  • provide guidance on all supplier conduct issues
  • protect the safety of customers and eliminate risk
  • offer consistency on supplier conduct
  • recommend the disciplinary steps, and
  • identify personnel responsible for implementation of said discipline.

Structure

The committee is comprised of:
Role Company position
Chairperson Manager, Supply Programs and Administration
Voting committee members
  • Director, Claims Customer and MD Strategy
  • Director, Claims Programs and Strategy
  • Director, Claims Operations, or
  • Director, Claims Services.
Supporting committee members
  • Lawyer, Corporate Law
  • Advisor, Issues Management
  • Advisor, external relations
  • Manager, Supplier Management Office
  • Manager/Advisor, Supplier Performance Management (presenting), or
  • Coordinator, Supplier Programs (minutes).

Tasks

The Supplier Conduct Committee addresses matters relating to a supplier's conduct, and determines appropriate disciplinary action assessing
  • intent
  • frequency
  • severity, and
  • impact of compliance or conduct.
It also provides guidance on
  • unsatisfactory and/or unsafe repairs
  • billing and invoicing issues
  • unauthorised changes to the Estimate / Appraisal form
  • non-compliance with claims procedures, supplier programs, performance standards, and/or agreements, and
  • business practices of
    • MD
    • Health Services, and
    • investigative partners.

Section topics

Use the menu on the left or click on the links below to explore topics.

Concept
Resolution of unsatisfactory or unsafe repairs
ICBC may become involved in resolving unsatisfactory or unsafe repairs in a claim.
Concept
Terminate ICBC supplier number
Process
Supplier Conduct Committee submission request process
Process of a Supplier Conduct Committee submission request.
Parent topic: Supplier