Policy on supplier invoice discrepancies

Policy

It is the supplier’s responsibility to ensure the payment requisition is an accurate account of the work completed. Billing discrepancies are taken seriously especially if the discrepancy is intentional.

Invoice submission for parts that are not used or services not performed is a misrepresentation to ICBC. This may result in:

• the withholding of payment
• loss of a supplier number, and/or
• prosecution.

This policy applies to all suppliers.

ICBC representatives must inform the Manager, Estimating Services of the assigned claims office when a repair facility submits the Estimate or Appraisal form for payment that contains a discrepancy between:

• the Estimate or Appraisal form
• the work done or parts supplied, and
• other discrepancies that may or may not be intentional.