Re-inspection request

The steps to create or assign an EST – Re-inspect Vehicle activity.

Procedure

1. Claims support assistant receives a phone call or email requesting a vehicle re-inspection.
2. Gather the details of the request.
   Details include

   • claim number
   • vehicle description, and
   • location of the vehicle.
3. Access the claim.
4. Create an EST - Re-inspect Vehicle activity and include activity details.
   Details include

   • collision repair facility name, and
   • location of the vehicle.
5. Assign the EST – Re-inspect Vehicle activity.
   The activity must be assigned to

   • the Estimating Assignment queue, and
   • assignment location within that servicing area.