Estimates

Advanced driver assistance systems calibrations for collision claims
The collision repair program participant may need to calibrate cameras or radar units for vehicles equipped with advanced driver assistance systems (ADAS) that are involved in a collision claim.

Repair estimate two year limitation period
Collision and glass repair program participants follow these guidelines for claims that are close to the two year limitation period from the date of loss (DOL).

Re-inspection request
The steps to create/assign an Est – Re-inspect Vehicle activity.

Completing a site visit
An ICBC estimator completes a site visit at a repair facility once an activity has been assigned to them.

Changing a repair facility
Estimators or remote estimating support assistants are responsible for a repair facility change when required.

Cash settlement enquiry or request
Steps for responding to either a customer’s cash settlement material damage (MD) enquiry, or cash settlement MD request.

Handle accelerated depreciation enquiry from an out of province non-responsible motorist
The claims representative addresses a third party’s concerns and adds the required information to the claim when the third party expresses concerns that their vehicle's value is diminished as a result of a crash involving an ICBC customer, for claims with a date of loss (DOL) on on May 1, 2021, or later.

Estimate/Appraisal form inquiry
Adjusters must answer customer inquiries about their own repairs, and the cost of third party’s repairs.

Request copy of Estimate/Appraisal
How to schedule an activity to request a copy of the Estimate or Appraisal form.

Replace a lost Estimate/Appraisal form
How to assist a customer who loses their Estimate or Appraisal form.

Handle a stereo claim
A customer service adjuster (CSA) creates an activity for an estimator to review when customers report their stereo stolen.

Special Estimating Instructions
Field to capture special information for the estimator or repair facility regarding the vehicle or claim not captured in other fields on the claim.

Request non-appointment estimate for customer unable to attend
How to notify an estimator for a customer unable to attend an estimate appointment.

Vehicle estimate holds
Claims staff place a repair estimate on hold to prevent repairs or total loss settlements.

Completing an express hit and run claim
Express shops handle a possible hit-and-run claim.

Complete a commercial estimate
Steps on completing a commercial repair estimate.