Vehicle replacement prior to the Alternative Transportation Service responsibility date
Replacement vehicle prior to the Alternative Transportation Service (ATS) responsibility date.
Authorized replacement rental vehicle prior to ATS Responsibility Date
When a replacement vehicle has been authorized by ICBC for the time period prior to the ATS Responsibility Date, ICBC pays the invoice up to the Participant's ATS Responsibility Date. If the type of replacement vehicle is a rental vehicle, ICBC must be invoiced directly by the rental supplier.
From the ATS Responsibility Date forward, the Participant may assume the customer's ATS transportation requirements subject to the rules and exceptions outlined in the Manuals
Supplying a participant owned or leased courtesy car prior to the ATS Responsibility Date for non-drivable vehicles
After an ICBC claim has been issued for vehicles rendered non-drivable, participants may provide an owned or leased courtesy car to the customer, even if they have not yet received the customer's vehicle at their facility.
ICBC does not pay for an ATS courtesy car prior to the ATS Responsibility Date if it has not been pre-authorized by ICBC. ICBC authorizes the applicable courtesy car daily allowance rate for each day that a vehicle is provided prior to the ATS Responsibility Date up to loss of use (LOU) coverage limits, provided the following requirements have been met.
- confirm valid ICBC LOU coverage, or contact ICBC to confirm that the customer is not responsible for the accident
- have the customer sign a TSMV, and
- submit a Repair Facility Support Request form - ATS Vehicle Pre-authorization, within one Business Day of providing the vehicle to the customer, to advise that their owned or leased courtesy car has been provided.