Unsafe vehicles reporting process

Steps for reporting unsafe vehicles to Commercial Vehicle Safety and Enforcement (CVSE).

When this applies

This process applies when a customer’s vehicle is found to be unsafe due to non-claim related damage at the time of appointment or estimate.

Procedure

  1. Estimator
    1. Advises the Estimating Services Manager or designate immediately.
  2. Estimating Services Manager or designate
    1. Reviews the claim- and non-claim related damage with the customer and determines whether the vehicle is unsafe to drive.

      When the vehicle is deemed...

      Then the Estimating Services Manager or designate ...

      safe

      instructs the estimator to continue the estimate as usual.

      unsafe

      advises the customer of next steps.

  3. Proceeds according to the customer’s reaction.

    When the customer...

    Then the Estimating Services Manager or designate ...

    agrees
    • arranges to have the vehicle towed to the repair facility for the claim related damage, and
    • discusses non-claim related damage with the CVSE.
    • does not agree, and
    • wants to drive the vehicle out of the claims office
    • informs the customer that ICBC will contact CVSE, and
    • makes note of the conversation in ClaimCenter.

  4. Estimating Services Manager or designate
    1. Advises the local area Vehicle Inspector at Commercial Vehicle Safety and Enforcement of the vehicle’s condition.
      Note: This happens even when the claim is denied or withdrawn by the customer.
      Note: Refer to the Link of vehicle inspector contact list.
  5. Vehicle Inspector
    1. Determines the appropriate course of action.
  6. Estimating Services Manager or designate
    1. Notes the situation and course of action on the claim file.
Parent topic: Unsafe vehicle