Last updated 2020-02-03
Temporary substitute motor vehicle agreement policy
Collision repair program participants must obtain ICBC’s prior written approval of a temporary substitute motor vehicle (TSMV) agreement when a participant owned or leased courtesy vehicle is provided to customers.
Applicability
The participant must
- provide the customer with a copy of the TSMV agreement
- obtain an acceptable deposit or credit card imprint, and
- confirm that the customer is not using another claim related Loss of Use (LOU) vehicle.
The participant must ensure the customer
- will sign the TSMV agreement prior to the issuance of the substitute vehicle
- is a minimum age of 19 years or provides parental or guardian consent, and
- has a valid driver’s licence.
Collision or Comprehensive Insurance
Participants must work with customers to ensure that insurance is available in the event that the customer is legally responsible for damage to the courtesy vehicle. Coverage may be available from the
- customer’s Own Damage coverage on their own vehicle, pursuant to Section 5.6 of the Optional Policy
- coverage purchased by the customer for the courtesy or rental vehicle, such as Rental Vehicle Policy, RoadStar or Roadside Plus, or
- coverage from the courtesy or rental vehicle’s policy.