Last updated 2020-02-03

Policy on collision repair program participant and determining the customer’s transportation needs

The collision repair program participant is responsible for determining the customer’s transportation needs during the repair process.

Policy

Prior to the Alternative Transportation Service (ATS) Responsibility Date, the participant is responsible for determining if alternative transportation would satisfy the customer’s alternative transportation needs during the repair process.

Alternative transportation provided by the participant can include

  • a taxi to and from work or home
  • a shuttle to and from work or home
  • public transportation costs
  • any other form of transportation satisfactory to the customer, or
  • an ATS courtesy vehicle.

The participant should

  • determine
    • whether the customer is currently in a rental vehicle
    • the size and type of vehicle the customer requires, and
    • whether the customer’s transportation needs might change during the course of repair, and
  • ensure that the customer
    • understands that the participant manages all the transportation requirements, and
    • is aware of limitations to coverages.
Important: The participant must consider coverage limitations on hit and run claims. Hit and run claims may not be accepted and the courtesy vehicle allowance may not be recoverable if the hit and run claim is denied.
Parent topic: Collision repair program Alternative Transportation Service management policy