Last updated 2023-09-28
Total loss settlement review requirements
ICBC representatives must review a specific list of documents before settling a total loss claim.
Requirements
When settling a total loss, all applicable documentation, policy endorsements and related ClaimCenter information must be reviewed before completing a total loss settlement of a claim.
The following documents must be reviewed:
- vehicle incident information in ClaimCenter
- coverage details information in ClaimCenter
- digital images of the vehicle
- supporting documents provided by the customer
- the Mitchell valuation or manual actual cash value (ACV) documentation and calculations including all excess endorsements:
- Replacement Cost Endorsement (APV286A)
- New Vehicle Replacement Plus (NVR+)
- Limited Depreciation Endorsement (APV297A)
- Extra Equipment coverage (sold directly on the APV250).
Note: The APV286A and the NVR+ endorsement information are contained on the Replacement Cost Endorsement (APG33A) form.
The claim file must include:
- a signed Vehicle Ownership Transfer Agreement (CL96)
- the appropriate total loss actions selected
- confirmation of any ICBC and motor vehicle debt, if applicable, and
- no active claim or estimate holds.
Note: If there is no signed CL96 form, you must obtain one immediately, before the total loss settlement can proceed further.