Last updated 2019-07-20

Policy on total loss settlement

Claims representatives must ensure total losses are settled in accordance with ICBC requirements, to ensure a fair and prompt settlement for the customer.

Policy

Both ICBC and the customer must provide required documentation when settling a total loss.

ICBC is committed to settling all claims fairly and promptly. To ensure ICBC can fulfill that commitment for total losses, all total loss loss settlements must
  • contain the appropriate documentation
  • follow the correct procedure for the type of policy or claim, and
  • have ICBC and motor vehicle debt deducted, if applicable.
Note: "After a Crash" information is available on icbc.com for customers wanting more information.

Section topics

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Principle
Total loss settlement review requirements
ICBC representatives must review a specific list of documents before settling a total loss claim.
Concept
Total loss settlement documentation for dealership, rental, and garage
Summary of the total loss settlement documentation requirements involving a new or used vehicle owned by a dealership, rental provider or garage service operator.
Parent topic: Total losses and salvage