Alternative Transportation Service for vehicles deemed to be a total loss policy
Collision repair program participants follow guidelines for providing the Alternative Transportation Service (ATS) to customers whose vehicle has been deemed a total loss.
In instances where a participant provides an ATS replacement vehicle to the customer before ICBC determines the customer's vehicle to be a total loss, ICBC compensates the participant with the ATS Vehicle Reimbursement rate.
The rate is based on the date that the initial estimate was submitted, and estimates must be submitted within two business days of the ATS Responsibility Date for both driveable and non-driveable vehicles.
Compensation for participants
ICBC compensates the participant based on when the estimate is submitted for a vehicle deemed a total loss.
- submitted within the two business days of the ATS Responsibility Date, the participant is
- compensated for the exact number of days the ATS vehicle was provided to the customer between the ATS Responsibility Date and the date that the vehicle was deemed a total loss, and
- able to bill one additional day, if necessary to contact the customer to arrange for the return for the vehicle, or
- not submitted within the two business days of the ATS Responsibility Date, the participant is
- compensated for the exact number of days theATS vehicle was provided between the time the estimate was submitted and the date that the vehicle was deemed a total loss, and
- able to bill an additional day, if necessary to contact the customer to arrange the return of the vehicle.
Neither the ATS hourly rate nor the flat rate ATS allowance compensation apply to tear down labour hours.