Updates to sublet repair topics

Change alert

Stakeholders impacted

  • Collision repair program facilities
  • Collision repair material damage estimating staff
  • Account Services

Effective date

March 26, 2024

Summary of change

Updates have been made to four topics regarding sublet repairs to provide clarity and consistency aligning terminology amongst the sublet topics.

The topic title of the previous topic, Sublet frame repairs has been changed to Frame repairs not completed by collision repair facility processing customer repair estimate. It outlines the required equipment and agreed repair time for frame repairs based on the hours entered in on the Mitchell estimates, and that ICBC does not pay markup over the facilities own applicable Collision Repair program charge out rate, or any additional towing charges between the original repair facility and sublet repair facility.