How an estimator or Collision Repair Program Participant handles a vehicle where an ignition interlock device is present.
Prerequisites
An ignition interlock device was involved in a crash.
When this applies
Claims Investigation Unit (CIU) has reviewed the claim and determined if there is coverage for the repair of the ignition interlock device.
Procedure
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Receive an EST - Estimate Vehicle - NonDrive activity for the non-drive vehicle.
-
Determine how the ignition interlock device will be handled.
| If the ignition interlock device handset or interface module is ... |
Then ... |
| undamaged |
document any vehicle damage on the Claim Estimate (CL14) only. |
| damaged as a result of the crash, and the customer is not responsible |
enter instructions on the Claim Estimate (CL14) to contact Smart Start Canada to arrange for the repair or replacement of the interface and headset. |
| damaged as a result of the crash, and the customer is responsible |
- direct the customer to deal directly with Smart Start Canada regarding repairs and repair costs, and
- provide the Smart Canada phone number 1-844-432-4776.
|
Note: When Smart Start Canada charges for their work, the repair facility shows the invoice as a sublet
on the Claim Estimate (CL14).