Estimating

Apply the repair planning and documentation fee to an estimate
Collision repair program participants can apply the repair planning and documentation fee on an estimate that is eligible to receive the fee.

Apply the total loss handling fee to an estimate
Collision repair program participants can submit an estimate including the total loss handling fee in certain circumstances.

Apply the tow-in handling fee to an estimate
Collision repair program participants can submit an estimate including the tow-in handling fee in certain circumstances.

Determine if vehicle is repairable
The estimator determines if a vehicle is repairable or a total loss.

Negate vehicle damage
Steps to negate vehicle damage that does not impact the value of the damaged parts.

Apply alternative estimating
The estimator applies alternative estimating to a vehicle at a collision repair program facility.

Take digital images
Steps on taking digital images for a claim.

Collision Repair Program participant depreciation application process
Steps to determine whether depreciation applies to the claim.

Manage an Ignition Interlock device
How an estimator or Collision Repair Program Participant handles a vehicle where an ignition interlock device is present.

Handle faulty workmanship
Steps to handle faulty workmanship on a vehicle and then involving an Estimating Services manager to assist in the estimate.

Policy on manufacturer’s defects
Policy on manufacturer’s defects and ICBC’s attempt to subrogate against those responsible for the issue.

Handle a claim with manufacturer’s defect or faulty workmanship
Create a subrogation investigation when a claim is related to a manufacturer’s defect or faulty workmanship.

Investigate manufacturer's defect
Steps to investigate a manufacturer's defect that appears to be the cause of the loss.

Process for conducting a fire investigation
An estimator conducts a fire investigation for determining the cause of the fire.

Partial theft estimating requirements
Requirements for the customer and estimator to have for a partial theft claim.

Obtaining a customer's authorization for diagnostic inspection
In the event that a customer requests a diagnostic inspection of their vehicle to determine if damage is present and claim related, authorization to perform the inspection, commonly referred to as Owner to authorize, is required.

Claims amount limits
Summary of the claim amount limits for equipment and own damage claims.

Cash settlement requirements
Requirements for cash settling a vehicle claim.

Sublet repair
Definition of a sublet repair.