Collision repair program tiering policy
At program onboarding the supplier programs coordinator assigns collision repair facilities to a tier that defines their program benefits. Commencing March 2021, all collision repair program facilities that have 12 months of key performance indicator (KPI) data will have their tier placement reviewed annually on a fixed static tiering date.
Overview
There are three tiers in the collision repair program:
- Assessment Tier
- Tier 1, and
- Tier 2.
Assessment Tier
The Assessment Tier is where first time entrants start in the program. Additionally, existing collision repair program facilities that are in Tiers 1 or 2 may be placed in the Assessment Tier when, at the static tiering date, they have failed to meet the Tier 2 minimum KPI threshold established by ICBC.
New repair program facilities will remain in the Assessment Tier for 12 months to collect KPI data, after which they will either be promoted to a higher Tier, or removed from the collision repair program.
Assessment Tier facilities that already have at least 12 months of KPI data but do not meet the Tier 2 minimum KPI threshold at the next static tiering date will be removed from the collision repair program.
Tiers 1 and 2
At the static tiering date, a fixed percentage of the highest performing program repair facilities will be placed in Tier 1. Participants that meet the Tier 2 minimum threshold, but do not qualify for Tier 1, will be placed in Tier 2.
Tiering of acquired repair facilities and expansions
Current program participants may apply to open new program facilities by way of new build, acquiring a non-participating facility or acquiring a pre-existing program facility. Existing program facilities may also be purchased by qualifying non-participants.
In the case of a new build or the acquisition of a non-participating facility by an existing participant, qualifying new locations will be placed in Tier 2 and KPIs will be measured for a minimum of 12 months before any applicable tiering changes take place.
Subject to fulfilling all requirements, including the requirement that the purchaser take over the existing facility’s warranty commitments, acquired program facilities will remain in their respective Tiers until the next static tiering date. If the purchaser does not meet the necessary requirements, the facility will be placed in the Assessment Tier as a new program entrant.