Last updated 2024-03-01

Repair program facility employee storage information policy

ICBC is authorized under the Freedom of Information and Protection of Privacy Act to collect certain personal information from collision, glass, and commercial repair program facility employees.

Policy

ICBC collects personal information for the purposes of
  • qualifying the repair facility as a repair program participant, and
  • reviewing staff qualifications.

Methods of information collection

Program participants collect personal information from all their employees on behalf of ICBC and store it on the Entegral platform.

Information collected

Employee information is
  • stored in Entegral, and
  • accessible to ICBC employees that handle program administration and performance.
Participants entering ownership information and staff qualifications in Entegral must advise employees working on ICBC claims that the information is shared with ICBC. All hard copies of personal information are stored at the repair facility.
Personal information stored in Entegral Business contact information stored in Entegral
  • Apprentice number
  • Apprentice status
  • Certification document
  • Certification expiry date
  • Date of employment or active in role
  • Description of training
  • Driver’s licence number
  • Percentage of ownership (facility owners only)
  • Signing officer
  • Trade qualification number
  • Training certificate document
  • Training certificate number
  • Automotive trade designation, such as collision technician, automotive refinisher, automotive prep or apprenticeship
  • Business address
  • Business email
  • Business phone number
  • Employee name
  • Primary business contact
Note: Program participants are responsible for protecting the privacy of their customers personal information and adhering to the Freedom of Information and Protection of Privacy Act (FIPPA).
Parent topic: Repair facilities program