Last updated 2020-03-02

Glass claim reporting

Customers can report a glass claim directly to a glass repair program facility.

Glass claim reporting details

Glass repair program participants must obtain authorization from Provincial Glass Operations (PGO) before starting repairs on a vehicle that has additional non-glass damage.

Note: Glass repair claims may include run-channels, mouldings, and trim. These items do not count as additional non-glass damage, and therefore do not require PGO authorization.
A claim is not eligible for glass repair under the Glass Repair Program when the
  • incident occurred outside of British Columbia (B.C.), or
  • damage is due to a collision.
Glass claims are managed or created by the Customer Contact Centre (CCC) if
  • the customer reporting the claim does not have access to a glass repair facility, or
  • there is damage to the
    • headlights
    • tail lights
    • sun roof
    • mirrors
    • bodywork, or
    • paint.

CCC does not retain the claim if it is a subrogated claim, or if it has a coverage issue.

Parent topic: Procedures