Procedures

Apply taxes to glass only claim at a glass repair program facility
Glass repair program participants apply taxes, such as GST and PST, if applicable, to a glass claim.

Authorize repairs on glass claim with additional damage
Steps to authorize repairs on glass claim with additional damage to the vehicle.

Glass claim reporting
Customers can report a glass claim directly to a glass repair program facility.

Handle Glass Estimate from ineligible supplier
Steps to handle Glass Estimate (CL14B) form from ineligible ICBC suppliers.

Processing Loss of Use on glass claims
When a customer with Loss of Use (LOU) coverage requests a rental vehicle to use while their own vehicle is being repaired by the glass repair facility Provincial Glass Operations follows different steps depending on whether the customer is renting from Enterprise Rent-A-Car or another rental vehicle company.

Manage failed Glass repair program claim
Overriding the glass claim qualification rules in ClaimCenter is performed when managing a failed glass repair claim.

Managing glass claim when Glass Web Express is unavailable
Glass facilities who access the Glass Web Express (GWE) manage a glass claim differently when the GWE is unavailable.

Processing split windshield claims
The glass repair program participant creates or retrieves split windshield claims, when two glass panes are damaged at the same time.