Glass facilities who access the Glass Web Express (GWE) manage a glass claim differently when the GWE is unavailable.
When this applies
When GWE is unavailable to process a glass claim for customers who have reported their damage directly to a facility.
Procedure
-
Glass facility
-
Confirms customer information is correct for
- vehicle plate
- vehicle information number (VIN)
- vehicle registration number
- date of loss (DOL)
- cause of damage, and
- applicable taxes (GST and PST).
Note: When determining taxes, refer to the topic, Apply taxes to glass only claim at a glass repair program facility.
-
Contact Provincial Glass Operations (PGO) for assistance.
-
PGO
-
Confirms if
- vehicle coverage is valid, and
- claim qualifies for express handling.
| When coverage and express qualification are … |
Then PGO … |
| confirmed |
- advises the facility to proceed, and
- resubmits the claims request when the GWE system is restored.
|
| not confirmed |
advises the facility they have to wait until the system is restored to handle the customer’s claim. |