Overriding the glass claim qualification rules in ClaimCenter is performed when managing a failed glass repair claim.
When this applies
Glass Express result qualification rules must be overridden to process a glass claim when a glass repair facility fails to create a glass claim in New Claims Wizard.
Procedure
-
Determine whether the claim is glass repair program qualified.
| If… |
Then… |
| yes |
proceed with regular glass repair program procedures. |
| no |
proceed to step 2. |
| no, and an error displays |
contact Provincial Glass Operations (PGO), who address the message and error. |
Note: Refer to procedure, Glass claim result qualification rules.
-
Determine whether the failed glass repair claim can be overridden in ClaimCenter.
| If… |
Then… |
| yes |
- override the glass claim qualification rules that failed, and
- note the reasons.
|
| no |
claim is not a glass repair program claim. |