Glass repair program tiering policy
At program onboarding, the supplier programs coordinator assigns glass repair facilities to a tier that defines their program benefits. Commencing October 1, 2023 , all repair program facilities that have 12 months of key performance indicator (KPI) data will have their tier placement reviewed annually on a fixed static tiering date.
Overview
- Tier 1
- Tier 2, and
- Assessment.
Assessment Tier
The Assessment Tier is where first time entrants start in the program. Additionally, existing program participants that are in Tiers 1 or 2 may be placed in the Assessment Tier if, at the static tiering date, they have failed to meet the Tier 2 minimum KPI threshold established by ICBC.
New participants will remain in the Assessment Tier for 12 months to collect KPI data, after which they will either be promoted to a higher Tier, or removed from the glass repair program.
Assessment Tier participants that already have at least 12 months of KPI data but do not meet the Tier 2 minimum KPI threshold at the next static tiering date will be removed from the program.
- required to submit all invoices for approval
- to provide photos and documentation
- not eligible for any rebates, and
- receive invoice payments on 30 day cycles.
Tiers 1 and 2
At the static tiering date, all program repair facilities that meet the Tier 1 repair region threshold will be placed in Tier 1. Participants that meet the Tier 2 minimum threshold, but do not qualify for Tier 1, will be placed or remain in Tier 2.
Benefits
- receive identification on the repair facility locator based on their location and annual Tier status
- receive increased invoice and payment efficiencies for invoices with damage line item exceptions
- receive invoice payments on 14 day cycles, and
- are eligible for Tier 1 rebates .
- receive identification on the repair facility locator based on their location and annual Tier status
- are eligible for straight-through payment for invoices received by ICBC that do not have damage line item exceptions, and
- receive invoice payments on 14 day cycles.
Tiering of acquired repair facilities and expansions
- new build
- acquiring a non-participating facility, or
- acquiring a pre-existing program facility.
Existing program facilities may also be purchased by qualifying non-participants in the program.
- new build or net new location
- acquisition of a non-participating facility
- acquisition of a participating facility without taking on the warranty commitments of the previous owner.
Participants applying to expand may be placed in the Assessment Tier if they are not in good standing as defined in the Glass Repair Program Guide.
Participants who take on the warranty commitments of an acquired existing participating facility will retain the existing Tier status and KPIs of the acquired facility until the next static tiering date.