Steps to handle biohazard inspection and cleaning of a vehicle.
When this applies
If the vehicle may have been exposed to biohazardous material it must be inspected and cleaned. The bio-inspection must be performed by a qualified ICBC supplier.
Procedure
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Complete the material damage claim investigation.
Important: Inspection and cleaning of the vehicle should not be done until the material damage claim investigation has been completed.
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Arrange for the bio-inspection to be performed by a qualified service provider.
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Advise the customer that their vehicle will be inspected for hazards to ensure their safety.
| If your office … |
Then … |
| used a specialized service provider to inspect and clean the vehicle, and a mobile qualified service provider is available |
explain this benefit to the customer. |
| does not have a qualified service provider, or access to a mobile qualified service provider |
- explain that a risk of exposure to biohazardous materials may exist and the service is not available in your area, and
- instruct the Claims Support Assistant (CSA) via Request Tow activity to have the vehicle moved to a qualified service provider.
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Note: The situation may have been explained to the customer already.
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Document all inspection and/or cleaning authorizations in ClaimCenter.