Glass pricing and billing policy
Glass parts on all Glass Claim Report and Payment Requisition (CL14B) forms and Glass Replacement Invoice (CL14BX) forms are billed at no greater than the current National Autoglass Specifications (NAGS) prices less the current discount, with some exceptions.
- price is not posted in
- Glass Web Express (GWE), or
- the NAGS calculator,
- customer has in effect on the date of loss (DOL) a
- replacement cost coverage (APV286A), or
- New Vehicle Replacement Plus (NVR+).
NAGS related billing requirements
| NAGS glass pricing | Billing requirements |
|---|---|
| Price posted in GWE or the NAGS calculator | Bill at no greater than the current NAGS price less current discount. |
| Price not posted in GWE or the NAGS calculator | Bill at
|
Additional coverage billing requirement
If the customer has NVR+ or APV286A coverage, the glass part should be replaced with an Original Equipment Manufacturer (OEM) part that is billed at the OEM retail price. If the customer chooses not to utilize their APV286A or NVR+, then NAGS based pricing can be applied, but cannot exceed the OEM retail price.
Repair facility requirements
The repair facility’s decision to do a glass repair and replace must be supported with photos and notes on the claim, but does not require approval from Provincial Glass Operations (PGO). Compliance with procedures is verified using analytics, file reviews, and audits. Refer to the Motor Vehicle Act and associated regulations for considerations of vision impairment to help determine repair and replace decisions.
Glass pricing and documents must be in accordance with the Glass Repair Program Guide. If billing at the last known published NAGS pricing, a copy of the NAGS guide cover and part pricing page must to be loaded into Vendor Document Image Application (VDIA) when submitting for review.