Special endorsements on glass claims

Impacts

Claims where special endorsements apply must be handled carefully to ensure we meet our contractual obligations for the endorsements.

When the customer has a Replacement Cost Endorsement (APV286A), or a New Vehicle Replacement (NVR+) endorsement, the following requirements apply:

• glass facility must ensure that the replacement parts used meet the definition of Original Equipment Manufacturer (OEM) glass
• OEM brand name glass may be supplied by a source other than the vehicle manufacturer or dealer, such as an aftermarket supplier), and
• parts pricing must reflect the parts source, such as a dealer, aftermarket parts supplier).

Indicator

Glass Web Express (GWE) indicates if a Replacement Cost Endorsement (APV286A or NVR+) is in effect. A pop-up message indicates: Replacement Cost Policy in effect. Replace glass with the same brand or equivalent.