Last updated 2025-05-01

Request ICBC review of collision repair estimate

A collision repair program facility flags an estimate for an ICBC review.

When this applies

An ICBC customer with a collision repair program claim has contacted the collision repair program facility.

Note: The participant must flag the estimate for an ICBC review indicating that the estimate needs attention, when required.

Procedure

  1. Complete the estimate, meeting requirements defined in the
    • Material Damage claim procedures, and
    • Collision Repair Program Guide.
  2. Determine if an ICBC review is required.
    If an ICBC review of the estimate or supplement is ... Then ...
    required
    • add the * REQUIRES REVIEW * long expansion repair line from the ICBC My Templates group.
      Note: This causes a compliance failure.
    • enter comments/remarks supporting the claim in the Estimate Remarks section, providing an applicable compliance failure explanation in Estimate Advisor to indicate what requires review on the estimate
    • check the Request Review checkbox, when adding the completed estimate in Mitchell Connect to submit to ICBC, and
    • submit the estimate to ICBC.
    not required submit the estimate.
    Important: When a participant flags the estimate with “Requires Review” for a specific purpose and an estimate or supplement is manually approved, items outside of the specific review requested may be modified at a later date. For information on review threshold estimates, refer to the topic Repair program facility performance reviews.
Parent topic: Collision repair program