Alternative Transportation Service compensation and holds on total loss vehicle

ICBC Review Assignment

The estimator may reject a Review Assignment after

• reviewing the repair estimate or supplement
• identifying a potential total loss concern, or
• seeing a total loss message in the Mitchell Connect.

An estimator who rejects a Review Assignment must

• contact the participant to advise that repairs are on hold, and
• create a Journal note documenting the situation.

Allowable turnaround time

When the original Review Assignment is rejected due to a potential total loss situation, then the estimator has one business day to research and advise the participant if the vehicle is repairable or a total loss.

Business day

For the Total Loss Decision, a business day is counted as the 24-hour period from the time the vehicle repairs were placed on Hold, excluding

The following are excluded as business days for the purpose of this calculation:

• Saturdays
• Sundays, and
• British Columbia recognized holidays.

Work Stoppage

Work stoppage begins on the earlier of

• the time the estimator contacts the participant, or
• two hours after the time the repair estimate was put into a review status in Mitchell.

Conditions for ATS compensation

ICBC

• does not pay for the first 24-hour period, also referred to as the elimination period, or
• pays for the delay days after the first 24 hours until the repair or total loss decision is made under the following conditions:
  • the delay exceeds one business day from the time the repairs were put on hold
  • the customer is in an ATS  courtesy car, and
  • ICBC decides to continue with repairs.

ATS compensation billing period

The participant may bill for one day of courtesy car Allowance for each 24-hour period or portion thereof

• after the 24-hour elimination period, and
• up to the point that ICBC contacts the participant with a decision.