Last updated 2020-02-03

Policy on temporary substitute motor vehicle agreements

Policy on temporary substitute motor vehicle (TSMV) agreements.

Policy

Collision repair program participants must obtain ICBC’s prior written approval of a TSMV agreement when a participant owned or leased courtesy vehicle is provided to customers.

Conditions

The participant must

  • provide the customer with a copy of the TSMV agreement
  • obtain an acceptable deposit or credit card imprint, and
  • confirm that the customer is not using another claim related Loss of Use (LOU) vehicle.
The participant must ensure the customer
  • signs the TSMV agreement prior to the issuance of the substitute vehicle
  • is a minimum age of 19 years or provides parental or guardian consent, and
  • has a valid driver’s licence.

Collision or Comprehensive Insurance

Participants must work with customers to ensure that insurance is available in the event that the customer is legally liable for damage to the courtesy vehicle. Coverage may be available from
  • the customer’s own damage coverage on their own vehicle pursuant to Section 5.6 of the Optional Policy
  • coverage purchased by the customer for the courtesy/rental vehicle (e.g. Rental Vehicle Policy, RoadStar or Roadside Plus, etc.), or
  • the coverage from the courtesy/rental vehicle’s policy.

Section topics

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Principle
Temporary Substitute Motor Vehicle Agreement requirements
Collision repair program participants must obtain ICBC’s prior written approval of a Temporary Substitute Motor Vehicle (TSMV) agreement when providing a participant owned or leased courtesy vehicle to the customer.
Concept
Responsibility for deductible on Alternative Transportation Service vehicle
The customer is responsible for the deductible, when applicable, if an Alternative Transportation Service (ATS) vehicle is under their care, custody, or control and is involved in a claim.
Parent topic: Collision repair program Alternative Transportation Service management policy