Last updated 2025-05-01

Requirements to supply an Alternative Transportation Service replacement vehicle prior to the Alternative Transportation Service Responsibility Date

Collision repair participants must follow guidelines when supplying an Alternative Transportation Service (ATS) replacement vehicle prior to ATS Responsibility Date.

Requirements

After a fully authorized claim number is issued for a vehicle that has been deemed non-drivable, the participant may provide their owned or leased replacement vehicle, even if they have not yet received the customer's vehicle at their facility.

ICBC pays the applicable ATS Vehicle Reimbursement rate for each day that a vehicle is provided prior to the ATS Responsibility Date, up to Loss of Use coverage limits, provided the requirements are met.

Requirement	Detail
pre-authorization	The participant must obtain ICBC pre-authorization to offer an ATS replacement vehicle prior to the ATS Responsibility Date by submitting a Repair Facility Support Request form – ATS Vehicle Pre-Authorization within one business day of providing the vehicle to the customer. Note: ICBC does not pay for an ATS replacement vehicle prior to the ATS Responsibility Date, if it has not been pre-authorized. ICBC documents the claim to include the supplied replacement vehicle start date, upon receiving the form.
Confirm customer eligibility	The participant must confirm valid ICBC Loss of Use coverage, or contact ICBC to confirm that the customer is not responsible for the crash.
Complete required agreement	The customer must sign a Temporary Substitute Motor Vehicle (TSMV) Agreement, and the participant uploads the completed agreement as proof that the vehicle has been provided.
Minimize billing overlap	When an ATS replacement vehicle is replacing a rental vehicle, the participant must minimize any overlap of billing.
Advise of total loss	ICBC must notify the participant, if the vehicle is deemed a total loss.
Compensate total loss	When a vehicle is deemed a total loss and the customer is in a participant-provided ATS replacement vehicle, ICBC compensates the participant with the ATS Vehicle Reimbursement. Note: For additional information, refer to the topic, Alternative Transportation Service for vehicles deemed to be a total loss policy

Important: The replacement vehicle provided must be the participant’s owned or leased vehicle, and cannot be a rental vehicle. If a rental vehicle is provided to the customer prior to the ATS Responsibility Date, the rental provider must bill ICBC directly.