Last updated 2025-02-27

Application of matte paint finishes

Guidelines for the application of matte paint finishes on vehicles.

Guideline

In order to duplicate frozen or matte paint finishes on vehicles, it may be necessary to refinish more panels than required with a standard gloss finish, which in turn will require refinishing on all additional panels on the same viewing plane due to the sheen and variance.

Note: If frozen or matte paint refinishes are not the original equipment manufacturer's (OEM), refer to the Custom refinish allowance policy.
Table 1. Common repair scenarios and what panels qualify for refinishing:
If ... Then ...
a panel on the side of the vehicle requires refinishing (such as a door, fender, and quarter panel) refinishing the entire side of the vehicle would be permitted.
a panel on the horizontal surface requires refinishing (such as the hood, trunk lid, and roof) refinishing is contained to the affected panel. No blends are permitted from these parts to adjoining panels.
a bumper cover, painted cladding / moulding, or hidden inner panel requires refinishing (such as a rocker cover or end panel) refinishing is contained to the affected panel. No blends are permitted from these parts to adjoining panels.

Some repairs to inner areas such as door jambs may require clear coat to be extended onto exterior panels. In these instances, participants must provide supporting documentation through photos and repair procedures, when available. An explanation line must also be added to the refinish lines detailing why refinishing additional panels are required.

Paint manufacturers state that matte clear coats cannot be polished as the gloss level of the clear coat may be altered, therefore colour, sand, and buff is not applicable.

Allowance

Repair program participants must manually select the pre-stored entry Clear coat gloss level adjustment from the My Templates list in Mitchell Cloud Estimating (MCE).

Note: For vehicles with multiple claims, the clear coat gloss level adjustment allowance is applied to the first claim only, as the operation is performed once.