Loss of Use management

Loss of use extension for vehicle settlements policy
An estimator must obtain approval if they decide to extend the customer’s Loss of Use coverage beyond the standard three days or beyond insurance policy limits for a total loss claim.

Loss of Use priority of payment
A priority of payment list for Loss of Use (LOU) when a customer has access to multiple sources of LOU coverage, such as roadside plus and Basic Vehicle Damage coverage.

Rental vehicle rates and other charges
Rental vehicle rates and other charges must be reasonable but there are other costs associated with renting a substitute vehicle that may not be covered.

Reimbursement under loss of use for the expense in renting a substitute motor vehicle
Reimbursement under loss of use for the expense in renting a substitute motor vehicle is more efficient with preferred rental vehicle suppliers. They offer direct billing and digital invoicing for better customer service at the best possible value.

Expense reimbursement for taxis or public transportation use
Handling the expense reimbursements under LOU for the expense of hiring taxis and using public transportation.