Rental vehicle rates and other charges

Rental vehicle rates and other charges must be reasonable but there are other costs associated with renting a substitute vehicle that may not be covered.

Section topics

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Reference

Rates for preferred rental vehicles
The claims representative should encourage customers to use the preferred rental vehicle provider at a location; however customers always have the choice.

Principle

Vehicle rental rates policy
ICBC will authorize only preferred rates except where the exposure owner has deemed a different rate as reasonable under the circumstances.

Principle

Substitute vehicle reimbursement of fuel, maintenance, and insurance costs policy
ICBC does not reimburse the cost of fuel, maintenance, or insurance on a customer's substitute motor vehicle.

Reference

Large rental vehicles
Standard Enterprise branches carry trucks up to 1/2 ton in size. Enterprise Truck branches carry larger gross vehicle weight (GVW) vehicles.

Parent topic: Loss of Use management