Towing procedural changes

Staff impacted

All

Effective date

Immediately

Summary of change

Revisions have been made to towing procedures to clarify and update information, in addition to three new topics being created to define what a complex tow is, and how it is dispatched and invoiced.

Updated/new procedure(s)

Click:

• Primary tow services
• Additional tow services
• Tow vehicle from a customer's residence
• Captive tow
• Non-captive tow
• Tow rate categories
• ICBC Non-captive rotation list
• Tow propane, natural gas, and fire damaged vehicles
• Complex tow requirements (new)
• Dispatch a complex tow (new)
• Invoice a complex tow (new)
• Determine whether the tow is captive or non-captive (removed)