Last updated 2025-05-01
Collision Repair Program Guide - 01 May 2025
Change alert
Staff impacted
- Account services
- Collision repair material damage estimating staff
- Collision repair program facilities Supplier performance management Collision Repair Industry
- Supplier performance management
- Collision Repair Industry
Effective date
May 1, 2025
Reason for change
The Collision Repair Program Guide has been revised. The new version is dated May 1, 2025.
Summary of change
All the claims procedures affected by the revised Collision Repair Program Guide changes, have been updated.
In addition, a number of claims procedure topics have been obsoleted, because their information is now contained in the Collision Repair Program Guide,
Updated/new procedure(s)
Click:
- Alternative Transportation Service compensation and holds on total loss vehicle
- Alternative Transportation Service for vehicles deemed to be a total loss policy
- Alternative Transportation Service replacement vehicle criteria
- Back-ordered parts policy
- Cash settlement enquiry or request (change in progress)
- Collision repair estimate review request policy
- Collision repair program Alternative Transportation Service management policy (change in progress)
- Collision repair program and glass repair program closed file audits policy
- Collision repair program services
- Create an additional collision repair program estimate appraisal (change in progress)
- Late return of Alternative Transportation Service replacement vehicle
- Manage an unsafe vehicle driven to collision repair program facility
- Managing the customer's alternative transportation entitlements and needs (change in progress)
- Request ICBC review of collision repair estimate
- Repair estimate two year limitation period
- Replacement vehicle prior to Alternative Transportation Service Responsibility Date
- Requirements to supply an Alternative Transportation Service replacement vehicle prior to Alternative Transportation Service Responsibility Date
- Submit a Repair Facility Support Request form request
- Alternative Transportation Service Responsibility date
- Alternative Transportation Service exemptions
- Alternative Transportation Service grace days
- Collision repair program and parts back-orders
- Collision repair program tiering policy
- Complete site visit
- Completing a site visit
- Confirm repair facility not on excessive wait delay list
- Manage rental authorization request prior to estimate submission
- Notifying about a non-driveable delay
- Policy on collision repair program participant and determining the customer’s transportation need
- Policy for first time applicants purchasing an existing collision repair program or glass repair program facility
- Responsibility for the customer’s transportation needs
- Use of rental vehicles in lieu of Alternative Transportation Service
- Vehicle replacement prior to the Alternative Transportation Service responsibility date