Policies

Policy on windshield deductible
Policy on the windshield deductible for a claim.

Policy on glass only sublet
Guidelines on subletting for a glass only claim.

Policy on glass claims and vehicle ownership transfer
Policy on glass claims and the transfer of vehicle ownership.

Private or auction house sale vehicles for glass claims
Policy on when a customer has a glass claim for private or auction house sale.

Policy on returning a vehicle to the leasing company with a glass claim
Policy on returning a vehicle to the leasing company with an outstanding glass claim.

Policy on initiating glass claim on trade-in vehicles
Customers must initiate a glass claim prior to trading in their vehicle at a dealership.

Policy on glass deductible for trade-in vehicles
Policy on trading in a vehicle with glass damage and the paying of the deductible.

Policy on labour times for claims involving glass
Policy on applying glass labour times to Estimate or Appraisal.

Advanced driver assistance systems calibrations for glass claims
The glass repair program participant may need to calibrate forward-facing cameras for vehicles equipped with advanced driver assistance systems (ADAS).